Q1:
            
Which of the following techniques can be used to practice "active listening"?
            
            
                
                    
                    Nodding one's head and maintaining an open posture
                
            
            
        
            
            
                
                    
                    
                    Carefully observing the speaker's body language
                
            
            
        
            
            
                
                    
                    Periodically summarizing the speaker's statements
                
            
            
        
            
            
                
                    
                    All of the above
                
            
            
        
        
    
    
        
        
        
        
        
        
        
                    Nodding one's head and maintaining an open posture
                
            
            
        
            
            
                
                    
                    Carefully observing the speaker's body language
                
                    Periodically summarizing the speaker's statements
                
            
            
        
            
            
                
                    
                    All of the above
                
            
            
        
        
            Q2:
            
You see someone you know while watching a movie at a movie theater. Which of the following greetings would be most acceptable in this situation?
            
            
                
                    
                    Saying, "Hi! How's it going?"
                
            
            
        
            
            
                
                    
                    Making eye contact with the person and smiling
                
            
            
        
            
            
                
                    
                    Sending the person a text message
                
            
            
        
            
            
                
                    
                    
                    Walking over and sitting down
                
            
            
        
        
    
    
        
        
        
        
        
        
        
                    Saying, "Hi! How's it going?"
                
            
            
        
            
            
                
                    
                    Making eye contact with the person and smiling
                
            
            
        
            
            
                
                    
                    Sending the person a text message
                
            
            
        
            
            
                
                    
                    Walking over and sitting down
                
            Q3:
            
You get a call from a friend in the middle of the night asking for help. You should...
            
            
                
                    
                    Ask them if it can wait until the morning
                
            
            
        
            
            
                
                    
                    Help them immediately, since it must be important
                
            
            
        
            
            
                
                    
                    
                    Consult a parent or teacher for advice
                
            
            
        
            
            
                
                    
                    Tell them to call someone else
                
            
            
        
        
    
    
        
            
                    Ask them if it can wait until the morning
                
            
            
        
            
            
                
                    
                    Help them immediately, since it must be important
                
            
            
        
            
            
                
                    
                    Consult a parent or teacher for advice
                
                    Tell them to call someone else
                
            
            
        
        
        
    
            
