Q1: Which of the following techniques can be used to practice "active listening"?
Nodding one's head and maintaining an open postureCarefully observing the speaker's body language Periodically summarizing the speaker's statements All of the above
Q2: You see someone you know while watching a movie at a movie theater. Which of the following greetings would be most acceptable in this situation? Saying, "Hi! How's it going?" Making eye contact with the person and smiling
Sending the person a text messageWalking over and sitting down