Q1:
A friend is angry with you because you accidentally dropped and broke one of their prized possessions. Which of the following phrases is most likely to resolve the situation?
"I'm really sorry."
"I'll buy you a new one."
"I know this is very frustrating for you."
"In the grand scheme of things, this isn't a big deal."
"I'm really sorry."
"I'll buy you a new one."
"I know this is very frustrating for you."
"In the grand scheme of things, this isn't a big deal."